SHIPPING:
We ship Monday through Friday. Orders typically ship within 24-72 hours. Tracking is sent to the email you provide at check out and may take a few days to become active.
RETURNS:
Returns are only accepted on damaged or defective items. Return requests must be made within 7 days of delivery. Please save the original packaging.
If you own a lower end turntable (e.g. Crosley, Victrola) that has a non-adjustable weight for the tone arm, and are experiencing skipping on a new record, please try the "Penny Trick". Simply place a penny on the top of the cartridge. The penny acts as an anchor and will keep the needle in the groove. While these types of record players are a great entry to the world of vinyl, we do recommend upgrading to a turntable with an adjustable tone arm, as this issue will randomly occur. We do not take returns in these cases.
CANCELLATIONS:
Orders that need to be cancelled before shipment will be assessed a 10% cancellation/restocking fee on the order total including shipping and any other taxes or fees associated with the order. Thank you for your understanding.
